Customers talk, we listen. This is one of Fortive's Core Values. Voice of the Customer is a method all associates can use to gather, analyze, interpret and act on the spoken and unspoken needs of customers, whether those customers are internal or external. Applying good VOC on an ongoing basis enables associates to gather insights to develop or improve products, marketing or sales, as well as services offered throughout all areas of the business. Voice of the Customer helps Fortive associates make better decisions, reinforcing our customer-focused culture and our competitive advantage. On this page, you'll find Voice of the Customer tools and templates, examples of how to apply them, upcoming learning events and opportunities to engage with fellow practitioners.
1-POINT-LESSONS
EMPLOYEE MATERIAL
VOC Fortive VOC Exercise _Employee_Workbook.xlsx
PRE-WORK